Shipping policy

At Instant Calm, we’re committed to delivering your favorite skincare products quickly and reliably—no matter where you are in the world.

Please review our shipping policy below to understand how we handle shipping and delivery.

Shipping Locations

We ship our products worldwide, so you can enjoy Seranova products no matter where you are located. 

Shipping Options and Costs

  • Standard Shipping:
    • We offer free worldwide shipping on all orders.

Order Processing Time

  • Orders are typically processed within the same business day. 
  • If you want to make changes to your recent order please reach out to us immediately and we'll do our best to accommodate your request, if it hasn't been shipped yet. 
  • There are no additional processing delays during holidays or peak seasons.

Delivery Time

  • United States: Estimated delivery time is 7-12 working days.

Order Tracking

  • You will receive tracking information via email once your order has been shipped.
  • You can track your order directly on USPS or DHL’s website using the tracking number provided.

Order Cutoff Time

  • All orders placed before 2 PM New York Time (GMT -5) will be processed on same business day. Orders received after this cutoff will be processed the next business day. Please note that this applies to standard processing times and does not account for shipping transit times.

Shipping Address Changes

  • Because we prepare and process orders immediately—often right after they are placed—we cannot guarantee that any changes (including shipping address updates, product modifications, or order cancellations) can be made once an order has been submitted.
    If you need to modify your order, please contact us immediately after purchase, and we will do our best to accommodate your request.

Lost or Stolen Packages

  • If your package appears to be lost or stolen, please contact our customer support team and we'll find a solution. 

Shipping Restrictions

We do not have any product-specific shipping restrictions at this time.

Contact Us

If you have any questions or concerns regarding your shipment, please contact us via:

We strive to provide you with the best possible shipping experience and are here to help with any issues that may arise

Thank you for shopping with Instant Calm!